​ Privacy

1. Appropriate collection, use, provision and entrustment of personal information

1. When collecting personal information, we will clearly state the purpose of use, collect only the necessary information, notify or publicize the purpose of use, and use the information within that scope.
2. The purposes of use of the various personal information used and stored by our company are as follows:
   
   • (Customer Personal Information)
   • ・Accommodation (contract) procedures
   • ・Hotel management
   • ・Sales strategy
   • ・Membership program management
   • ・Business related to the above matters
3. Collected personal information will not be provided or disclosed to third parties except in the following cases:
   1. When the individual's consent has been obtained in advance
   2. Cases that fall under the exceptions set forth in Article 27, Paragraph 1, Items 1 to 7 of the Personal Information Protection Act
   3. In the case of Article 27, Paragraph 2 (opt-out [excluding sensitive information]) or Paragraph 5, Items 1 to 3 (outsourcing, business succession, or joint use) of the Personal Information Protection Act
4. When entrusting personal information to a third party for use, we will consider the appropriateness of the entrustment in light of the state of safety control measures at the third party, and will provide the information only after entering into a business outsourcing agreement with the third party that stipulates the matters necessary for appropriate supervision, including confidentiality, and will use these to ensure appropriate supervision of the outsourcee.

2. Safety management measures for personal information

In order to prevent and correct unauthorized access to personal information, as well as the leakage, loss, or damage of personal information, we have established internal regulations and strive to implement safety measures.To achieve the above objectives, we have taken the following measures.

1. Formulating basic policies for the appropriate handling of personal information and personal data in accordance with laws, regulations, and guidelines
2. Establishment of various regulations that define the roles and responsibilities of each person involved in the acquisition, use, storage, provision, deletion, and disposal of personal information
3. Organizational safety management measures such as appointing a person in charge, clarifying the scope of employees who handle personal data and the personal data handled, establishing a reporting and communication system to the person in charge when facts or signs of violations of laws and regulations are discovered, and regular inspections of the handling status.
4. Measures for human security management, such as including matters concerning confidentiality of personal data in the work regulations and conducting regular training on points to note regarding the handling of personal data
5. Physical security control measures such as employee entry/exit control, restrictions on devices brought in, and restrictions and management of devices, electronic media and documents that handle personal data to prevent theft or loss.
6. Technical security control measures, such as the introduction of systems to protect information systems that handle personal data from unauthorized external access or malicious software.

3. Remedial Measures

We will strive to respond appropriately to changes in the social environment regarding the handling of personal information. We will also strive to make improvements, such as changing, amending, or adding to this policy and various other regulations, as necessary.

4. Response to requests for disclosure, etc.

当社が本個人情報保護方針を遵守していないと思われる場合、及び本人の個人情報の開示、訂正、追加または削除、利用停止（第三者提供停止を含む）あるいは第三者提供記録の開示などを希望される場合には、こちら（メールアドレス：info@ldhd.co.jp）までお問い合わせください。当社内規に従い、合理的な期間（原則2週間、ただし件数の多い場合・複雑な請求の場合など対応に時間を要する場合に関しては30日を予定しています）、妥当な範囲内でこれに対応します。

5. Complaint handling

当社は、個人情報取扱に関する苦情（開示等に係る当社の措置に対する請求者からの不服の 申立の受付、その他の取扱いに関する苦情申入れを含む）については、こちら（ メールアドレス：info@ldhd.co.jp）までお問い合わせください。適切かつ迅速な処理に努 めます。